Terms & Conditions Menu

Introduction & Acceptance of Terms
Products, Orders & Order Acceptance
Pricing, Payments & Subscriptions
Cancellations, Returns & Refunds
Shipping, Delivery & Risk Transfer
Product Condition, Defects & Transit Damage
Failed Deliveries, Non-Acceptance & Unclaimed Orders
Chargebacks, Disputes & Abuse Prevention
User Accounts, Communications & Electronic Notices
Intellectual Property & Acceptable Use
Limitation of Liability & Disclaimers
Privacy & Data Protection
Governing Law, Changes & Contact

Terms & Conditions

Last Updated February 1, 2026

1. Introduction & Acceptance of Terms

2. Products, Orders & Order Acceptance

Hypha offers skincare and related products for personal use only. All product descriptions, images, ingredients, and other content on the Website are provided for general informational purposes.

While we make reasonable efforts to ensure that product information is accurate and up to date, we do not guarantee that descriptions, images, pricing, availability, or other content will always be complete, current, or error-free. Minor variations in packaging, labeling, or appearance may occur and do not affect product quality.

Placing an Order

By placing an order through the Website, you confirm that:

all information provided is accurate and complete,
you are authorized to use the selected payment method, and
you intend to complete the purchase.

Submitting an order does not constitute acceptance by Hypha. An order is considered accepted only when:

payment has been successfully authorized or captured, and
you receive an order confirmation email from us.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

suspected fraud, abuse, or unauthorized activity,
incorrect, incomplete, or misleading customer information,
pricing or typographical errors,
abnormal or excessive purchase quantities,
violations of these Terms or applicable laws.

If an order is cancelled after payment has been captured, any eligible refund will be processed in accordance with our Returns & Cancellation Policy.

Product Availability & Errors

All products are subject to availability. We do not guarantee that any product will be in stock at all times.

In the event of an error relating to product availability, pricing, promotions, or descriptions, we reserve the right to correct such errors and to cancel affected orders, even after an order confirmation has been sent. In such cases, you will be notified and refunded where applicable.

Personal Use Only

Products purchased from Hypha are intended for personal, non-commercial use only. Resale, redistribution, or commercial exploitation of our products without prior written consent is strictly prohibited.

3. Pricing, Payments & Subscriptions

Pricing

All prices displayed on the Website are shown in the applicable currency and include or exclude taxes as indicated at checkout. Shipping costs, taxes, customs duties, or other fees (if applicable) are clearly displayed before completing your purchase.

We reserve the right to change product prices, promotions, or offers at any time. Price changes do not affect orders that have already been accepted.

Payments & Billing

We accept payments through secure third-party payment processors, including Stripe and PayPal. Hypha does not store or have direct access to your full payment card details.

By submitting payment information, you confirm that:

you are authorized to use the selected payment method,
the payment information provided is accurate and complete, and
you authorize us (or our payment providers) to charge the applicable amount, including recurring charges where applicable.

Payments may be subject to authorization prior to capture. In some cases, funds may be temporarily held by your payment provider before final settlement.

If a payment cannot be successfully processed, we reserve the right to:

suspend or cancel the order,
retry the payment where permitted, or
request an alternative payment method.

Subscriptions & Recurring Billing

Some products may be offered as subscription (recurring) purchases.

By purchasing a subscription, you expressly agree that:

your payment method will be automatically charged on a recurring basis,
charges will continue until the subscription is cancelled, and
you are responsible for managing or cancelling your subscription in a timely manner.

Subscription Disclosure

Subscription details, including:

billing amount,
delivery interval, and
renewal frequency

are clearly displayed:

at checkout before purchase,
in the order confirmation email sent after purchase, and
in your customer dashboard.

If a product is identified as a subscription and no specific interval is stated, the default renewal interval is every 30 days.

Managing or Cancelling a Subscription

Subscriptions can be managed, paused, or cancelled through your customer account, accessible via the Website or hypha.adpulse.tech/customer/login, using the email address associated with the original order.

Changes must be made before the next billing and processing date to apply to the upcoming charge or shipment.

Once a subscription payment has been processed for a billing cycle, it cannot be reversed for that cycle except as expressly stated in our Returns & Cancellation Policy.

Failed Payments

If a recurring or one-time payment fails:

we may attempt to reprocess the payment,
subscription deliveries may be paused or cancelled, and
access to subscription benefits may be suspended until payment is successfully completed.

Third-Party Payment Providers

All payment transactions are subject to the terms, conditions, and privacy policies of the respective payment provider (e.g. Stripe or PayPal). Hypha is not responsible for errors, interruptions, or actions taken by third-party payment processors.

For more information on cancellations, refunds, and subscriptions, please review our Returns & Cancellation Policy:
https://myhypha.com/returns-cancellation/

4. Cancellations, Returns & Refunds

Order Cancellations

Orders may be cancelled only if they have not yet entered processing.

Cancellation requests must be submitted within 14 hours from payment confirmation. This rule applies to both one-time purchases and subscription orders (per billing cycle).

Once an order or subscription shipment has entered processing or has been dispatched, it cannot be cancelled.

Returns & Refund Eligibility

Returns and refunds are subject to specific conditions and limitations. Eligibility depends on factors such as product condition, order type (one-time or subscription), and timing.

Not all orders are eligible for returns or refunds.

Detailed and binding rules regarding:

return eligibility,
refund methods,
subscription cancellations,
non-acceptance of delivery, and
exceptions

are outlined in our Returns & Cancellation Policy, which forms an integral part of these Terms:
https://myhypha.com/returns-cancellation/

Subscription Orders

Subscription orders are billed automatically and processed according to the selected delivery interval.

If a subscription order has already been billed or processed for a given cycle, it cannot be cancelled or refunded for that cycle, except where required by applicable law.

Managing or cancelling a subscription must be done before the next billing and processing date via your customer account.

Refund Processing

Approved refunds are issued to the original payment method used for the purchase, unless the order was paid using a gift voucher or store credit, in which case refunds are issued as store credit only.

Refunds are processed within a reasonable timeframe after approval and, where applicable, receipt of returned items. Processing times may vary depending on the payment provider (e.g. Stripe or PayPal).

Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, you agree to contact us directly and allow us a reasonable opportunity to resolve the issue.

Unwarranted chargebacks or abusive refund behavior may result in:

suspension of your account,
cancellation of active subscriptions, or
refusal of future orders.

5. Shipping, Delivery & Risk Transfer

We ship orders in accordance with the shipping options and delivery estimates displayed at checkout.

Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to factors beyond our control, including carrier delays, customs procedures, weather conditions, public holidays, or force majeure events.

Detailed and binding shipping terms, including delivery times, shipping costs, address requirements, and subscription delivery rules, are outlined in our Shipping & Delivery Policy, which forms an integral part of these Terms:
https://myhypha.com/shipping-delivery/

Risk Transfer

All products are inspected and dispatched in proper condition.

Once an order is handed over to the shipping carrier or third-party logistics provider (3PL), the risk of loss or damage transfers to the customer, to the extent permitted by applicable law.

Hypha is not responsible for:

delays caused by shipping carriers or customs authorities,
damage occurring during transit,
packages marked as “delivered” by the carrier but not received,
theft or loss after delivery to the address provided by the customer.

Delivery Address & Acceptance

Customers are responsible for providing a complete and accurate delivery address at checkout.

Failure to accept delivery, refusal of delivery, or failure to collect a shipment from the carrier or pickup location is considered a breach of these Terms. In such cases:

the order will not be refunded,
shipping and handling costs will not be reimbursed,
returned or unclaimed shipments may be disposed of at our discretion.

Subscription Deliveries

For subscription orders, shipping conditions and delivery intervals are disclosed at checkout and apply to each recurring shipment unless otherwise stated.

If no separate subscription shipping terms are provided, recurring orders are shipped under the same conditions as the initial order.

6. Product Condition, Defects & Transit Damage

All products are inspected and leave our facility in proper condition and in accordance with applicable quality standards.

Product Defects

A product defect is limited to a manufacturing or quality issue that existed prior to shipment.

If you believe you have received a defective product, you must contact us promptly with:

your order details, and
clear photos or other reasonable evidence.

We reserve the right to assess the claim and determine whether the issue qualifies as a product defect. Approved defect claims are handled in accordance with our Returns & Cancellation Policy.

Transit Damage & Shipping-Related Issues

Hypha is not responsible for damage caused during transit by third-party logistics providers (3PL), shipping carriers, or postal services.

Transit-related issues include, but are not limited to:

damaged or broken packaging,
leaks, dents, or cracks,
cosmetic damage caused by handling or transportation.

Damage occurring during transit does not qualify as a product defect and is not eligible for refunds or replacements.

Returned Items & Risk

Hypha does not assume responsibility for items lost or damaged while being returned.

Customers are solely responsible for return shipments and are strongly encouraged to use a trackable shipping service and, where appropriate, purchase shipping insurance when returning products.

7. Failed Deliveries, Non-Acceptance & Unclaimed Orders

Customers are responsible for ensuring that they are available to receive deliveries and that the delivery address provided is correct and accessible.

Failed or Unclaimed Deliveries

If a delivery fails due to reasons attributable to the customer, including but not limited to:

incorrect or incomplete delivery address,
failure to accept delivery,
failure to collect the shipment from the carrier or pickup location,
refusal of delivery without prior authorization,

the order will be considered unclaimed or non-accepted.

Consequences of Non-Acceptance

Non-acceptance or failure to collect a shipment constitutes a breach of these Terms.

In such cases:

the order is not eligible for a refund,
original shipping costs and any return shipping costs are non-refundable,
the shipment may be returned, abandoned, or disposed of at our discretion.

Carrier Marked as Delivered

If a shipment is marked as “delivered” by the carrier to the address provided at checkout, the order will be considered successfully delivered, regardless of whether the customer personally received the package.

Hypha is not responsible for loss or theft occurring after confirmed delivery.

8. Chargebacks, Disputes & Abuse Prevention

If you have any questions or concerns regarding a charge, order, delivery, or product, you agree to contact us first and allow us a reasonable opportunity to resolve the issue before initiating a chargeback or payment dispute with your bank or payment provider.

Payment Disputes & Chargebacks

Initiating a chargeback or dispute without first contacting Hypha may result in:

suspension or termination of your customer account,
cancellation of active subscriptions, and
refusal of future orders.

We reserve the right to provide payment providers (including Stripe and PayPal) with all relevant order information, delivery confirmations, communication records, and policy documents to resolve disputes.

Abuse Prevention

To protect our business and customers, we reserve the right to restrict, suspend, or terminate accounts or transactions where we reasonably suspect:

fraudulent activity,
abuse of refund, return, or chargeback processes,
repeated non-acceptance of deliveries,
violation of these Terms or related policies.

Such actions may be taken without prior notice where permitted by law.

Good Faith Requirement

All purchases and refund requests must be made in good faith. We do not tolerate abusive behavior, false claims, or misuse of our services.

9. User Accounts, Communications & Electronic Notices

User Accounts

Certain features of the Website, including subscription management, order history, and billing information, may require a customer account.

Customer accounts are associated with the email address used to place the original order. You are responsible for ensuring that your contact information remains accurate and up to date.

You are solely responsible for all activity that occurs under your account. Hypha is not liable for any loss or damage resulting from unauthorized access to your account, except where required by applicable law.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent, abusive, or unlawful activity.

Electronic Communications

By using the Website or placing an order, you consent to receive electronic communications from us, including but not limited to:

order confirmations,
payment receipts,
shipping and delivery updates,
subscription notices,
service-related messages.

Such communications may be delivered via email and, where applicable, SMS or other electronic means.

You acknowledge that electronic communications satisfy any legal requirement that such communications be in writing.

Notices & Contact Information

All official notices and communications will be sent to the email address provided by you at checkout or associated with your account.

It is your responsibility to ensure that our emails are not blocked or filtered and that you regularly check your inbox (including spam or promotions folders).

10. Intellectual Property & Acceptable Use

Intellectual Property

All content available on the Website, including but not limited to text, images, graphics, logos, product names, trademarks, designs, and software, is the property of Hypha or its licensors and is protected by applicable intellectual property laws.

Nothing in these Terms grants you any license or right to use Hypha’s intellectual property except for personal, non-commercial use of the Website in accordance with these Terms.

Any unauthorized use, reproduction, distribution, modification, or exploitation of Website content without prior written consent is strictly prohibited.

Acceptable Use

You agree to use the Website and its services lawfully and in good faith.

You must not:

use the Website for any unlawful, fraudulent, or misleading purpose,
interfere with the operation or security of the Website,
attempt to gain unauthorized access to systems, accounts, or data,
misuse content, trademarks, or branding,
engage in activities that may harm Hypha, its customers, or third parties.

We reserve the right to restrict or terminate access to the Website or services if we reasonably believe that these Terms have been violated.

11. Limitation of Liability & Disclaimers

General Disclaimer

Our products and Website are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law.

While we strive to provide accurate and reliable information, we do not guarantee that the Website, product descriptions, or other content will always be uninterrupted, error-free, or fully accurate.

Nothing on the Website is intended to constitute medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Limitation of Liability

To the maximum extent permitted by applicable law, Hypha shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

loss of profits or revenue,
loss of data,
business interruption,
personal dissatisfaction with product results.

Hypha’s total liability for any claim arising out of or relating to the use of the Website or purchase of products shall be limited to the amount paid by you for the specific product or order giving rise to the claim.

No Guarantees of Results

Individual results from using our products may vary. We do not guarantee specific outcomes, results, or benefits from the use of any product.

Legal Rights

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including mandatory consumer protection rights.

12. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data.

Any personal information collected through the Website, during account creation, order placement, payment processing, or subscription management is processed in accordance with applicable data protection laws and our Privacy Policy.

Our Privacy Policy explains:

what personal data we collect,
how and why we use it,
how long it is retained,
how it is protected, and
your rights regarding your personal data.

Privacy Policy: https://myhypha.com/privacy-policy/

We may share necessary personal data with trusted third parties, such as payment processors (including Stripe and PayPal), shipping carriers, and service providers, solely for the purpose of fulfilling orders, processing payments, managing subscriptions, and providing customer support.

We do not sell personal data to third parties.

By using the Website and placing an order, you acknowledge that you have reviewed our Privacy Policy and understand how your data is processed.

13. Governing Law, Changes & Contact

Governing Law & Jurisdiction

These Terms & Conditions, as well as any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to conflict of law principles.

Where permitted by applicable law, any disputes shall be subject to the exclusive jurisdiction of the competent courts of Lithuania.

Nothing in these Terms limits your mandatory consumer rights under applicable law.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes become effective immediately upon publication on the Website. The version in force at the time of your order will apply to that purchase.

Your continued use of the Website, account, or services after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, your order, subscriptions, or our policies, you may contact us using the details below.

Business Name: UAB Adpulse Media
Company Code: 306739937
Registered Address: J. Savickio g. 4-7, LT-01108 Vilnius
Email: support@myhypha.com

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